FAQs, Troubleshooting, and Important Details

IMPORTANT DETAILS:

  • Fonts, colors, and layouts are only available as shown in each listing. Customizations are not included with standard purchases.
  • Colors may appear differently in print than on screen due to variations in monitors, printers, and paper types. Exact color matching is not guaranteed.
  • All products are delivered as digital files. No physical items will be shipped. You are responsible for downloading, printing, and using the files yourself.

FAQs and Troubleshooting:

I'm having trouble editing my editable files...

For editable (personalized) PDF files, we strongly recommend using Adobe Acrobat Reader for best results. If elements aren’t displaying properly, please try opening the file in Adobe Reader before reaching out — this resolves 99% of reported issues.

You can download the free version here: http://get.adobe.com/reader/

My labels or stickers aren’t lining up with the paper correctly.

This is often due to your print settings. Make sure to select "Actual Size" or 100% scale in your printer settings. If you choose "Fit to Page," your file may shrink and misalign.

Minor alignment issues may also result from printer hardware. Every printer feeds paper slightly differently, which can affect precision. Printable Planning is not responsible for alignment inconsistencies caused by printer differences.

Can I request custom changes?

Custom design requests are accepted on a case-by-case basis and are subject to availability. A design fee will apply for any changes to existing files:

  • Minor edits typically start at $10
  • Major edits or fully custom designs start at $25

Please contact us before purchasing if you’re interested in customizations. Files are priced as-is and do not include changes unless arranged in advance.

Why isn’t my download link available yet?

In most cases, file delivery is instant via your order confirmation page and an email with download links.

If you paid using a method that requires payment clearance (e.g., PayPal eCheck), your files will be available once the payment clears. This process is handled by your payment provider and cannot be expedited on our end. We appreciate your patience!

Can I cancel my order or get a refund?

Due to the instant delivery of digital products, all sales are final and refunds are not available. Please review product descriptions carefully and reach out with any questions before purchasing.

That said, if you run into an issue with your files, we’re always happy to help. Just contact us and we’ll do our best to assist!